Help Center — Policies & FAQs

Processing takes 1–2 business days. Shipping time starts after your order leaves our facility. You’ll receive tracking by email.

Yes, to many countries. Available options and rates appear at checkout. Duties/taxes are collected by customs and are the customer’s responsibility unless stated otherwise.

Email support@evervale.store immediately. We can update or cancel only before fulfillment begins.

First check with household members/neighbors and your local carrier office. If still missing after 24 hours, email us within 7 days of the delivery scan and we’ll help investigate.

Yes, via eligible methods (often USPS). Some expedited or express services may be unavailable.

30 days from delivery. One opened bottle per product type is eligible for a refund on first-time purchases of that product; other units must be unopened.

Email support@evervale.store with your order number and reason. We’ll issue an RMA and instructions.

After we receive and inspect your return, approved refunds are issued within 3–5 business days. Your bank may take additional time to post the credit.

Please return for a refund and place a new order—this is fastest.

Bundles must be returned in full. The one-bottle guarantee applies to one unit in the bundle; remaining units must be unopened.

Evervale supports wellness for any size, any gender, and a wide range of lifestyles—from daily movers to dedicated athletes. Always review ingredients and consult your healthcare professional if you have questions.

Dietary supplements are regulated but not “approved” by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult your physician before use, especially if pregnant/nursing, on medication, or with a medical condition.

Each product page lists full ingredients, suggested use, and key benefits. Always follow the label directions.

Our products are produced with trusted U.S. partners and fulfilled in the United States.

Major cards, Apple Pay/Google Pay (via Stripe), and PayPal. Availability can vary by device and region.

Subscriptions auto-renew at the selected interval until you pause or cancel in your account before the next renewal. Delivered orders follow our Return & Refund Policy.

No—checkout as a guest is available. Creating an account lets you track orders, manage subscriptions, and view history.

Email help@evervale.store. Please include your order number for faster help.